Welcome to the Sawariya Jewellers FAQ page. Find quick answers to your most common questions about our silver and gold jewellery, quality assurance, return policy, and more. For direct support, email us at support@sawariyajewellers.in or call +91 95094 11822.
1. What types of jewellery do you offer?
We offer a wide range of handcrafted silver jewellery and select gold jewellery. Our collection includes:
- Necklaces
- Earrings
- Bracelets
- Rings
- Custom and engraved designs
Each piece blends tradition with modern design, perfect for every occasion.
2. How do you ensure the quality of your jewellery?
All our silver items are made with 92.5% Sterling Silver, certified and stamped for authenticity. 🥈 They are also coated with anti-tarnish treatment to retain their shine longer.
All gold jewellery comes with a BIS-certified hallmark of purity. Learn more about hallmarked jewellery from the official BIS website.
We strictly follow the BIS Hallmarking Guidelines, so you always receive high-quality, authentic jewellery.
3. Can I return custom-made or engraved jewellery?
No, custom-made and engraved items are non-returnable due to their personalized nature. However, if you receive a damaged product, please inform us within 3 days of delivery, and we’ll provide a free return or replacement.
4. What is your return policy?
We accept returns within 3 days of order delivery. Conditions:
- Product must be unused
- Tag and bill should be attached
- Free return for damaged items
Please email us at support@sawariyajewellers.in to start a return.
5. How long does shipping take?
We deliver across India in 3 to 6 business days.
Shipping is free for all returns and exchanges.
We partner with trusted logistics providers like Delhivery and Blue Dart for fast and secure delivery.
6. Can I cancel my order?
Yes, you may cancel your order before it has been shipped. To do this, please contact us quickly via phone or email. Once the order is dispatched, cancellations are not possible.
7. What payment methods do you accept?
We accept secure online payments via:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets
All payments are processed through trusted gateways like Razorpay for your safety.
8. How do I track my order?
Once your order ships, you’ll receive a tracking link by email or SMS. Use it to check your shipment’s status directly on the courier’s site, such as Blue Dart or Delhivery.
9. Is my personal information secure?
Absolutely. We use encrypted servers and comply with the latest data protection standards. 💻
For more details, visit our full Privacy Policy.
We do not sell or misuse your data. Payments are processed using PCI-DSS compliant services like Razorpay.
10. Do you offer custom jewellery designs?
Yes, we specialize in custom and engraved jewellery. Whether it’s a name pendant or a made-to-order ring, we bring your ideas to life. Contact us to get started!
11. Are your hallmark certificates genuine?
Yes. All hallmarks are issued under government-authorized hallmarking centers. You can verify hallmarking through the BIS Care App, available on Google Play.
Need more help?
We’re here for you. Contact our team at:
📧 support@sawariyajewellers.in
📞 +91 95094 11822
Please get in touch! We at Sawariya Jewellers are committed to your satisfaction.